Frequently Asked Questions
We have collected questions that you may have during the order or after it. If you didn't find the answer, please email us.
How to measure the wall for an order?
To measure your wall, follow our measuring guide. We recommend adding 6–10 cm to both the width and height, as walls are not always perfectly even.
How will my order be cut?
You will receive your wallpaper in the dimensions you specified when placing your order
The wallpaper will be divided into convenient strips, each up to 50 cm wide
The wallpaper will be divided into convenient strips, each up to 50 cm wide
Does the wallpaper come in rolls?
No — each wall mural is printed to order to your measurements and divided into panels up to 50 cm wide. The panels are packed together for delivery.
Can wallpaper be washed?
You can clean the wallpaper very gently with a slightly damp sponge. However, we do not recommend scrubbing or using detergents to clean the wallpaper, as this can damage the wallpaper's finish and colours.
I need waterproof wallpaper. What material should I choose?
We cannot offer wallpapers that are resistant to constant water flow or high humidity.
However, you can opt for adding a varnish coating to the wallpaper. This will provide extra water resistance, enabling them to withstand splashes of water and dirt, and making them easier to clean.
However, you can opt for adding a varnish coating to the wallpaper. This will provide extra water resistance, enabling them to withstand splashes of water and dirt, and making them easier to clean.
Are Materials Hazardous to Human Health?
All materials that we use are completely safe for human and pet health.
What is varnish coating?
Varnish coating involves covering the finished wallpaper with a thin layer of transparent varnish. This process increases the strength and moisture resistance of the wallpaper. Additionally, varnished wallpapers can be washed with a damp sponge for easy cleaning.
How can I track the delivery of my order?
You can track the status of your order using its tracking number on the Fedex website. We send the tracking number to the email address you provided during the order process. If you don't see our messages, please check your spam folder or feel free to email us at [email protected]
My order has not been delivered yet, what should I do?
Production normally takes 1–3 working days, or 4–7 working days during busy periods. Delivery to Ireland then usually takes 7–10 working days.
Once your order has been dispatched, we will email you a tracking link. Check the courier’s tracking page for the latest delivery estimate.
If your order has not arrived within the expected time, contact us at [email protected].
Once your order has been dispatched, we will email you a tracking link. Check the courier’s tracking page for the latest delivery estimate.
If your order has not arrived within the expected time, contact us at [email protected].
I don't live in the Ireland, can I still order?
Yes, we deliver to all countries worldwide. You are welcome to request delivery to any country.
Who will deliver my order?
In the Ireland, our packages are delivered by Fedex.
Are there any additional shipping fees?
Delivery to Ireland is free of charge, although additional charges may apply to hard-to-reach areas. Check the delivery price for your address in the calculator before ordering. See our delivery information for details.
How can I pay for an order?
You can pay for your order using the following methods:
Apple Pay: Fast online payment with a card stored in Apple Wallet; confirm using Face ID, Touch ID or your device passcode.
Google Pay: Fast online payment with a payment method securely stored in Google Wallet, without re-entering card details.
PayPal: Pay through your PayPal account using a linked card or bank account; your full financial details are not shared with the seller.
Bank transfer: Transfer the order amount from your bank account using the payment details provided after checkout.
Online payment by card (Visa, Mastercard): Secure online payment by debit or credit card (including Visa and Mastercard). Enter the card details on the protected payment page.
Klarna: Sign in to Klarna and choose to pay now, pay later or split the purchase into instalments.
Apple Pay: Fast online payment with a card stored in Apple Wallet; confirm using Face ID, Touch ID or your device passcode.
Google Pay: Fast online payment with a payment method securely stored in Google Wallet, without re-entering card details.
PayPal: Pay through your PayPal account using a linked card or bank account; your full financial details are not shared with the seller.
Bank transfer: Transfer the order amount from your bank account using the payment details provided after checkout.
Online payment by card (Visa, Mastercard): Secure online payment by debit or credit card (including Visa and Mastercard). Enter the card details on the protected payment page.
Klarna: Sign in to Klarna and choose to pay now, pay later or split the purchase into instalments.
Are payments on the website safe?
Yes, all online transactions are conducted through a secure internet connection and encrypted during processing. We do not store your card details for added security. For more information, please visit our privacy policy.
Where should I enter the promo code?
The promo code is entered in the shopping cart at checkout.
Can I use multiple promo codes in my order?
No, you can only use one promo code at checkout.
Can the promo code discount be combined with discounts on the website?
Yes, if there are promotions or discounts currently available on the website, they can be used together with a promotional code.
How to paste wallpaper?
We will provide you with detailed wallpapering instructions along with your order. Here you can read detailed instructions for wallpapering on our website.
How many rolls of wallpaper do I need?
Each wall mural is made to your measurements. Enter the width and height of the wall when ordering. We will print the design at that size and divide it into panels up to 50 cm wide.
What kind of paste is needed for wallpapering?
You can order our wallpaper paste on our website to save time.
If you want to buy the paste yourself, you need a non-woven wallpaper based paste for vinyl wallpaper.
If you want to buy the paste yourself, you need a non-woven wallpaper based paste for vinyl wallpaper.
Return and Exchange Policy
You can find our exchange and return policy on this page
Can I Exchange My Order?
You can exchange your order if you receive a defective or damaged item. In such a case, you must return the order to us. We will produce and send you new wallpapers for free to replace the defective ones
Please note:It is very important to carefully inspect the wallpaper upon receipt and before hanging it, as we will not be able to exchange wallpaper that has already been applied to the wall. Also, please remember that you have 14 days from the date of receipt of your order to initiate a return.
Please note:It is very important to carefully inspect the wallpaper upon receipt and before hanging it, as we will not be able to exchange wallpaper that has already been applied to the wall. Also, please remember that you have 14 days from the date of receipt of your order to initiate a return.
I have received a defective item. What should I do?
If you have received a defective item, you can exercise your right to exchange or return it within 14 days after receiving the wallpaper. To initiate the process, please contact us via email. Our manager will provide further instructions on how to proceed in this case.
How to make a refund?
You can request a refund for the order within 14 days after receiving the goods if you received a defective or damaged product. To do this, please contact us by email. Our manager will explain how to proceed in this case.
Which product is considered defective?
The following shall be considered defective:
- wallpapers that have different colours on different tiles;
- damaged or torn wallpaper;
- you have received an incomplete order;
- you received the image that you have not ordered.
- wallpapers that have different colours on different tiles;
- damaged or torn wallpaper;
- you have received an incomplete order;
- you received the image that you have not ordered.
I have not received an order confirmation. What should I do?
If you haven't received an order confirmation, it may be due to a technical glitch. Please send us an email to receive confirmation of your order from our manager.
How to track the status of my order?
We send notifications to the email address provided when placing your order regarding all changes in the status of your order
If you don't see the emails, please check your spam folder. Additionally, feel free to email our manager with any questions you may have.
If you don't see the emails, please check your spam folder. Additionally, feel free to email our manager with any questions you may have.